LAURENT LUXE REFUND

Damaged items

Returns or replacements are available only when an item arrives damaged. Report the damage within 7 days of delivery and provide the order details and requested evidence.

Unboxing evidence

A clear, continuous 360-degree unboxing video is required. It must show all sides of the sealed parcel, the parcel being opened, and the damaged item. Claims without a video showing the parcel opening and damage cannot be approved.

How to request assistance

Contact customer support through the details published on this site within the stated reporting period. Requests are reviewed against the order information and applicable law.